Privacy Policy

Effective Date: 02/09/2025

Our company (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, how we protect it, and your rights as a user under relevant data protection laws.

Information We Collect

We collect the following types of information:

  • Personal Information: Name, email address, and billing information for account creation and payment processing.
  • Audio Data: Your meetings, sales calls, and other audio recordings captured by the app. Audio is securely transmitted for automated transcription and analysis.
  • Usage Data: Metrics on how you use the app, including session logs and feature usage. This data is anonymized wherever possible before analysis.
  • Screen & Text Content: Documents, presentation slides, and contextual screen information if you use these features.

How We Use Your Data

  • Transcription & Analysis: Audio and Textual data is processed using trusted third party AI service providers for summaries.
  • Delivering Results: Transcripts, summaries, and insights are sent back to you securely.
  • Account & Billing Management: We use your personal information to manage your account and support billing.
  • Service Improvement: Usage data and anonymized analytics help us improve features, fix bugs, and enhance your experience.
  • Data Retention for Service Continuity: Essential personal information may be retained for future reference to provide uninterrupted service.

Use of Service Providers

  • Transcription and AI Processing: We use Audio and text based LLM Models for generating summaries.
  • Secure Storage and Infrastructure: We use Cloudflare for our server-side processing, data storage, and network security.
  • Payment Processing: Payment is handled by a PCI-compliant service provider.

Data Storage & Security

  • Encryption: Data is encrypted both in transit (TLS 1.2 or higher) and at rest (AES-256).
  • Access Control: Only authorized systems and personnel can access user data, protected by strong authentication and role-based permissions.
  • Infrastructure Security: Our infrastructure, including services provided by Cloud Serive Provider, includes monitoring, intrusion detection, and automated safeguards.
  • Anonymization & Minimization: When possible, personal identifiers are removed or minimized before analysis.

Your Rights

You have certain rights regarding your personal data. These rights may vary depending on where you reside. To exercise any of these rights, please contact us at contact@getlucyn.com.

  • Access: Request copies of your personal data.
  • Rectification: Request correction of inaccurate data.
  • Erasure: Request the deletion of your data (“right to be forgotten”).
  • Object: Object to processing of your data based on legitimate interests.
  • Restrict: Request the restriction of processing in certain circumstances.
  • Non-Discrimination: We will not discriminate against you for exercising your privacy rights.

Data Retention

  • Account Data: Retained while you maintain an active account.
  • Billing Data: Retained for a legally required period, such as 7 years, to comply with financial regulations.
  • Meeting/Audio Data: Deleted after the session unless you choose to save it.
  • Usage Analytics: Aggregated and anonymized for analysis to improve our services.

Policy Changes

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website, sending an email notification to registered users, or by displaying a prominent notice in the application.

Children

Our app is intended for users 13+ years and older. We do not knowingly collect personal information from children.

Contact Us

If you have questions about this Privacy Policy or your data, please contact us:

Email: contact@getlucyn.com